Terms and Conditions

These Terms and Conditions apply to all insightCuba tours. InsightCuba is a dba of Insight Travel, Inc.

1. RATES

Published TOUR OR CRUISE (herein after referred to collectively as TOUR) fees are based on land only, and do not include U.S. domestic airfare. Land-only rates are guaranteed upon receipt of deposit. Printed rates are subject to change without notice.  

2. REGISTRATION AND PAYMENTS

The PARTICIPANT has agreed to pay the applicable TOUR fee in consideration of insightCuba (IC) providing the opportunity for the PARTICIPANT to participate in IC’s TOUR, as set forth in the TOUR. A $600 non-refundable deposit is due at the time of registration for TOURS. For CRUSIES, a deposit of 25% of the CRUISE fee plus applicable Port Fees is due at the time of registration, with $650 of the deposit, non-refundable.

The remainder of the TOUR fee is due 60 calendar days prior to the date that the PARTICIPANT is scheduled to begin the TOUR. If payment in full for the TOUR Fee is not received on or before the due date, the PARTICIPANT’s TOUR may be cancelled.

3. CANCELLATION AND REFUNDS

If cancellation is due to governmental action beyond IC’s control, the amount refunded will be reduced to the extent IC has incurred expenses in organizing the TOUR. Other than such a refund, IC will not be responsible to a PARTICIPANT for any other refund, costs, interest, liability or damages of any kind.

If PARTICIPANT cancels for any reason, he or she must notify IC in writing. The cancellation will be effective upon IC’s receipt of the written notification by email. IC incurs substantial administrative and planning costs prior to the departure of PARTICIPANT. Therefore, regrettably, if PARTICIPANT cancels his or her participation in the TOUR, funds paid by PARTICIPANT to IC can be refunded only as set forth below.

If the cancellation is effective:

·         61 days or more prior to the scheduled start date, the Fee, not including the non-refundable deposit, additional air costs, and any applicable airline cancellation penalties, will be refunded;

·         60 to 31 days prior to the scheduled start date, 50% of the Fee will be retained, and the balance, not including the non-refundable deposit, additional air costs, and any applicable airline cancelation penalties, will be refunded;

·         30 or fewer days prior to the scheduled start date, none of the Fee will be refunded.

No refunds will be made for unused portions of the TOUR for any reason.

HOLDING FUNDS FOR FUTURE USE:

If PARTICIPANT cancels 31 days or more before TOUR start date, PARTICIPANT may apply FUNDS PAID, not including the deposit or additional air costs, to another TOUR to be scheduled to depart within 365 days of the original scheduled start date, subject to space availability. FUNDS PAID cannot be applied to another TOUR if cancellation is received 30 days or less before TOUR start date.

The PARTICIPANT is solely responsible for any airfare or other travel fees, charges, expenses or penalties that might result from any cancellation of or change in the PARTICIPANT’s TOUR, whether the PARTICIPANT cancels the TOUR or it is cancelled or altered by IC.

It is very important that a PARTICIPANT understands the entire cancellation policy. If it is not clear, the PARTICIPANT should ask for clarification. IC cannot make exceptions to this cancellation policy for any reason, including medical emergencies. IC STRONGLY URGES THE PARTICIPANT TO PURCHASE ADDITIONAL TRIP CANCELLATION AND TRAVEL MEDICAL INSURANCE, WHICH IS AVAILABLE THROUGH IC FOR AN ADDITIONAL FEE

4. CHANGES TO REGISTRATION

Changes to type of TOUR or start date by participant are considered a cancellation and are subject to the Cancellation and Refund policy found herein.  PARTICIPANT changes may be subject to additional airline, TOUR, CRUISE, or hotel fees should the original rates no longer be available for the revised travel dates. Revisions to air tickets are subject to the airline fare rules, change fees, and cancellation policies. Any name change, including spelling changes, may result in a cancellation penalty or fee that is the full responsibility of the PARTICIPANT. Air prices may vary depending on the day of travel, gateway city, routing, and airline class of service booked, which is determined by seat availability. In the case where the start date or tour length has changed, the PARTICIPANT will be responsible for payment of a new deposit and add-on air costs. In the case where the start date or tour length has changed, the PARTICIPANT will be responsible for payment of a new deposit and add-on air costs.

5. PASSPORTS AND VISAS

The PARTICIPANT is required to have a passport valid for six months after the return from their TOUR and it is PARTICIPANTS responsibility to obtain the required visas if applicable.  IC or commercial carrier provides the Cuban visa on all TOURS to Cuba. PARTICIPANTS holding a passport from a foreign country, green card, U.S. visa, or special-use passport are solely responsible for understanding the limitations imposed on their passport, green card, U.S. visa, or special-use passport regarding re-entry back into the United States. IC cannot be held liable for a PARTICIPANT who is refused service by any air carrier or entry into any country because of a restricted visa or passport or denial of a visa by any country’s consular services.  In the event the PARTICIPANT is refused entry to the country of travel because of visa or passport issues or denial of a visa, applicable cancellation penalties apply.

PARTICIPANT is responsible for having on his or her person proper documentation to enter any country of travel and to re-enter the United States.

6. ADHERENCE TO U.S. GOVERNMENT REGULATIONS REGARDING TRAVEL TO CUBA 

PARTICIPANT understands that authorization to travel to Cuba under a general license is issued by the U.S. Department of the Treasury, Office of Foreign Assets Control (OFAC). Travelers utilizing this travel authorization must maintain and participate in the full-time schedule of authorized activities included in the TOUR itinerary.  

7. CUBAN-BORN PARTICIPANTS TRAVELING TO CUBA

PARTICIPANT acknowledges that the Cuban Government imposes different requirements for Cuban-born persons traveling to Cuba than others, and that such a person obtaining a Cuban visa, if needed, can take a minimum of 8 to 12 weeks.  IC suggests that all Cuban-born persons wishing to participate in a TOUR to Cuba contact IC for more information.  IC is not responsible for any information it provides to PARTICIPANTS regarding the Cuban visa or for any delay or denial in the issuance of a Cuban visa, if required.

8. CHANGES TO TOURS

We endeavor to operate the TOUR as outlined in the final itinerary. However, circumstances beyond our control may require an adjustment to the TOUR, CRUISE, or its inclusions. We strive to avoid such changes but must reserve the right to make such modifications. If a PARTICIPANT cancels his or her participation in the TOUR because of a TOUR change, normal cancellation penalties will apply. We must reserve the right to substitute hotels if necessary. 

9. TRAVELERS REQUIRING SPECIAL ASSISTANCE

PARTICIPANT must report any disability requiring special attention at the time a reservation is requested. IC will make reasonable attempts to accommodate the special needs of such PARTICIPANT, but does not guarantee this, and is not responsible for any denial of services by airline carriers, hotels, transportation agencies, and other independent suppliers. IC regrets that it cannot provide individual assistance to a PARTICIPANT for walking, dining, getting on and off motor coaches, ships and other transportation vehicles, or assist with other personal needs. PARTICIPANTS who need such assistance must be accompanied by a qualified companion who is also a PARTICIPANT on the TOUR. 

InsightCuba is registered with the State of Florida as a Seller of Travel Registration NO. ST39160