Terms and Conditions

These Terms and Conditions apply to all insightCuba and Masala Expeditions tours.

1. Rates

Published TOUR fees are based on land only, and do not include U.S. domestic airfare or international airfare to or from the U.S. Land-only rates are guaranteed upon receipt of deposit. Printed rates are subject to change without notice.  

2. REGISTRATION AND PAYMENTS

The PARTICIPANT has agreed to pay the applicable TOUR fee in consideration of insightCuba and Masala Expeditions, a d/b/a of CCS Worldwide, LLC (herein referred to as ICME) providing the opportunity for the PARTICIPANT to participate in ICME’s TOUR, inclusive of accommodations and other services for the PARTICIPANT as set forth on the website at the time of registration. A $600 non-refundable deposit is due at the time of registration.  

For Around Cuba tours Only:   A $1000 non-refundable deposit is due at the time of registration.  

The remainder of the fee is due 90 calendar days prior to the date that the PARTICIPANT is scheduled to begin the TOUR. If payment in full for TOUR Fee is not received on or before the due date, the PARTICIPANT’s TOUR may be cancelled. 

For Coastal Cuba, Cruise Cuba, and Sail Cuba Only:  A deposit in the amount equal to 25% of the total TOUR fee plus Port Fee is due at the time of registration. $650.00 of this amount is non-refundable. 

The remainder of the fee is due 90 calendar days prior to the date that the PARTICIPANT is scheduled to begin the TOUR. If payment in full for TOUR Fee is not received on or before the due date, the PARTICIPANT’s TOUR may be cancelled. 

For Machu Picchu and Galapagos Tour Only: Final payment is due 120 calendar days prior to scheduled tour start date. 

3. Cancellation AND refunds

  • ICME reserves the right, in its sole discretion, to reject an individual at any time prior to departure, or to cancel the TOUR in which a PARTICIPANT is scheduled to participate. In the unlikely event of such a cancellation by ICME, or if a PARTICIPANT has been rejected, the total amount paid to ICME will be refunded, unless the cancellation is due to non-payment of the TOUR fee by the TOUR fee’s due date or is due to governmental action beyond ICME’s control, in which case the amount refunded will be reduced to the extent ICME has incurred expenses in organizing the TOUR. Other than such a refund, ICME will not be responsible to a PARTICIPANT for any other refund, costs, interest, liability or damages of any kind.  

    If PARTICIPANT cancels for any reason, he or she must notify ICME in writing. The cancellation will be effective upon ICME’s receipt of the written notification by email. ICME incurs substantial administrative and planning costs prior to the departure of PARTICIPANT. Therefore, regrettably, if PARTICIPANT cancels his or her participation in the TOUR, funds paid by PARTICIPANT to ICME can be refunded only as set forth below. 

    If the cancellation is effective: 

    • 91 days or more prior to the scheduled start date, the Fee, not including the deposit and any applicable airline cancellation penalties, will be refunded;  

    • 90 to 61 days prior to the scheduled start date, 50% of the Fee will be retained, and the balance, not including the deposit and any applicable airline cancelation penalties, will be refunded;  

    • 60 or fewer days prior to the scheduled start date, none of the Fee will be refunded.  

    No refunds will be made for unused portions of the TOUR for any reason. 

    The PARTICIPANT is solely responsible for any airfare or other travel fees, charges, expenses or penalties that might result from any cancellation of or change in the PARTICIPANT’s TOUR, whether the PARTICIPANT cancels the TOUR or it is cancelled or altered by ICME. 

    For Signature Cuba Tours, Specialty Cuba Tours, Private Group Cuba Tours, and Cuba Getaway Tours Only:  If PARTICIPANT cancels 91 days or more before TOUR start date, PARTICIPANT may apply the deposit to another TOUR to be scheduled to depart within 365 days of the original scheduled start date, subject to space availability. The deposit cannot be applied to another TOUR if cancellation is received 90 days or less before TOUR start date. 

    It is very important that a PARTICIPANT understands the cancellation policy. If it is not clear, the PARTICIPANT should ask for clarification. ICME cannot make exceptions to this cancellation policy for any reason, including medical emergencies. Travel Medical and Emergency Medical Evacuation insurance is automatically included in the TOUR fee.  ICME STRONGLY URGES THE PARTICIPANT TO PURCHASE ADDITIONAL TRIP CANCELLATION INSURANCE. 
     
    For Coastal Cuba, Cruise Cuba, and Sail Cuba Only: 
    If the cancellation is effective: 
     

    • 91 days or more prior to the scheduled start date, the Fee, not including the $650 non-refundable amount of the deposit and any applicable airline cancellation penalties, will be refunded; 

    • 90 to 61 days prior to the scheduled start date, 50% of the Fee will be retained, and the balance, not including the $650 non-refundable amount of the deposit and any applicable airline cancelation penalties, will be refunded; 

    • 60 or fewer days prior to the scheduled start date, none of the Fee will be refunded. 
       
       

    For Machu Picchu and Galapagos tour only: 
    If the cancellation is effective:  

    • 121 days or more prior to the scheduled start date, the Fee, not including the deposit and any applicable airline cancellation penalties, will be refunded; 

    • 120 to 91 days prior to the scheduled start date, 50% of the Fee will be retained, and the balance, not including the deposit and any applicable airline cancelation penalties, will be refunded; 

    • 90 or fewer days prior to the scheduled start date, none of the Fee will be refunded. 

     



4. Changes to REGISTRATION

Changes to type of TOUR or start date by participant are considered a cancellation and are subject to the Cancellation and Refund policy found herein.  PARTICIPANT changes may be subject to additional airline, TOUR or hotel fees should the original rates no longer be available for the revised travel dates. Revisions to air tickets are subject to the airline fare rules, change fees, and cancellation policies. Air prices may vary depending on the day of travel, gateway city, routing, and airline class of service booked, which is determined by seat availability.

5. Passports and visas

The PARTICIPANT is required to have a passport valid for six months after the return from their TOUR and it is PARTICIPANTS responsibility to obtain the required visas if applicable.  ICME or commercial carrier provides the Cuban visa on all TOURS to Cuba. PARTICIPANTS holding a passport from a foreign country, green card, U.S. visa, or special-use passport are solely responsible for understanding the limitations imposed on their passport, green card, U.S. visa, or special-use passport regarding re-entry back into the United States. ICME cannot be held liable for a PARTICIPANT who is refused service by any air carrier or entry into any country because of a restricted visa or passport or denial of a visa by any country’s consular services.  In the event the PARTICIPANT is refused entry to the country of travel because of visa or passport issues or denial of a visa, applicable cancellation penalties apply.

PARTICIPANT is responsible for having on his or her person proper documentation to enter each country of travel as applicable as well as to re-enter the United States, and proper documentation to travel via a third country (if applicable).

6. CUBAN-BORN PARTICIPANTS TRAVELING TO CUBA

PARTICIPANT acknowledges that the Cuban Government imposes different requirements for Cuban-born persons traveling to Cuba than others, and that such a person obtaining a Cuban visa, if needed, can take a minimum of 8 to 12 weeks.  ICME suggests that all Cuban-born persons wishing to participate in a TOUR to Cuba contact ICME for more information.  ICME is not responsible for any information it provides to PARTICIPANTS regarding the Cuban visa or for any delay or denial in the issuance of a Cuban visa, if required.

7. CHANGES TO TOURS

We endeavor to operate the TOUR as outlined herein. However, circumstances beyond our control may require an adjustment to the TOUR or its inclusions. We strive to avoid such changes, but must reserve the right to make such modifications. If a PARTICIPANT cancels his or her participation in the TOUR because of a TOUR change, normal cancellation penalties will apply. 

We must reserve the right to substitute hotels if necessary. 

8. TRAVELERS REQUIRING SPECIAL ASSISTANCE

PARTICIPANT must report any disability requiring special attention at the time a reservation is requested. ICME will make reasonable attempts to accommodate the special needs of such PARTICIPANT, but does not guarantee this, and is not responsible for any denial of services by airline carriers, hotels, transportation agencies, and other independent suppliers. ICME regrets that it cannot provide individual assistance to a PARTICIPANT for walking, dining, getting on and off motor coaches, ships and other transportation vehicles, or assist with other personal needs. PARTICIPANTS who need such assistance must be accompanied by a qualified companion who is also a PARTICIPANT on the TOUR.