Terms and Conditions

These Terms and Conditions apply to all insightCuba programs.

1. RATES

Published PROGRAM fees are based on land only, and do not include U.S. domestic airfare or international airfare to or from the U.S. Transportation in Cuba related to the PROGRAM is included as indicated on each PROGRAM. Land-only rates are guaranteed upon receipt of deposit. Printed rates are subject to change without notice.  

2. REGISTRATION & PAYMENTS

The PARTICIPANT has agreed to pay the applicable PROGRAM fee in consideration of IC providing the opportunity for the PARTICIPANT to participate in IC’s PROGRAM, inclusive of accommodations and other services for the PARTICIPANT as set forth below. A $450 non-refundable deposit is due at the time of registration. For Sail Cuba and Cruise Cuba bookings only, refer to section 2.1.The remainder of the fee is due 60 calendar days prior to the date that the PARTICIPANT is scheduled to arrive in Cuba. If payment in full for PROGRAM Fee is not received on or before the due date, the PARTICIPANT’s PROGRAM may be cancelled.

2.1 REGISTRATION & PAYMENTS (SAIL CUBA AND CRUISE CUBA)

The PARTICIPANT has agreed to pay the applicable PROGRAM fee in consideration of IC providing the opportunity for the PARTICIPANT to participate in IC’s PROGRAM, inclusive of accommodations and other services for the PARTICIPANT as set forth below. A deposit in the amount equal to 25% of the total PROGRAM fee plus Port Fee is due at the time of registration.  $650.00 of this amount is non-refundable. The remainder of the Fee is due 60 calendar days prior to the date that the PARTICIPANT is scheduled to arrive in Cuba.  If payment in full for PROGRAM fee is not received on or before the due date, the PARTICIPANT’s PROGRAM may be cancelled.

3. CANCELLATION & REFUND (GROUND COSTS ONLY) (FOR SAIL CUBA AND CRUISE CUBA BOOKINGS ONLY, REFER TO SECTION 3.1)

IC reserves the right, in its sole discretion, to reject an individual at any time prior to departure, or to cancel the IC PROGRAM in which a PARTICIPANT is scheduled to participate. In the unlikely event of such a cancellation by IC, or if a PARTICIPANT has been rejected, the total amount paid to IC will be refunded, unless the cancellation is due to non-payment of the PROGRAM fee by the PROGRAM fee’s due date or is due to governmental action beyond IC’s control, in which case the amount refunded will be reduced to the extent IC has incurred expenses in organizing the PROGRAM. Other than such a refund, IC will not be responsible to a PARTICIPANT for any other refund, costs, interest, liability or damages of any kind. 

If PARTICIPANT cancels for any reason, he or she must notify IC in writing. The cancellation will be effective upon IC’s receipt of the written notification at its office in New Rochelle, New York. IC incurs substantial administrative and planning costs prior to the departure of PARTICIPANT. Therefore, regrettably, if PARTICIPANT cancels his or her participation in the PROGRAM, funds paid by PARTICIPANT to IC can be refunded only as set forth below.

If PARTICIPANT cancels 90 days or more before PROGRAM start date, PARTICIPANT may apply the deposit to another IC PROGRAM to be scheduled to depart within 365 days of the original scheduled start date, subject to space availability. The deposit cannot be applied to another IC PROGRAM if cancellation is received 89 days or less before PROGRAM start date.

If the cancellation is effective:

  • 61 days or more prior to the scheduled start date, the Fee, not including the deposit and any applicable airline cancellation penalties, will be refunded; 
  • 60 to 45 days prior to the scheduled start date, 50% of the Fee will be retained, and the balance, not including the deposit and any applicable airline cancelation penalties, will be refunded; 
  • 44 to 31 days prior to the scheduled start date, 75% of the Fee will be retained, and the balance, not including the deposit and any applicable airline cancelation penalties, will be refunded;
  • 30 or fewer days prior to the scheduled start date, none of the Fee will be refunded. 

If PARTICIPANT cancels his/her program and chooses a refund, PARTICIPANT will forfeit the future use of his/her deposit.

No refunds will be made for unused portions of the PROGRAM for any reason. 

PARTICIPANT is responsible for transportation costs to the start location in Cuba.  The PARTICIPANT is also solely responsible for any airfare or other travel fees, charges, expenses or penalties that might result from any cancellation of or change in the PARTICIPANT’s PROGRAM, whether the PARTICIPANT cancels the PROGRAM or it is cancelled or altered by IC. 

It is very important that a PARTICIPANT understands the cancellation policy. If it is not clear, the PARTICIPANT should ask for clarification. IC cannot make exceptions to this cancellation policy for any reason, including medical emergencies. Travel Medical and Emergency Medical Evacuation insurance is automatically included in the PROGRAM fee.  IC STRONGLY URGES THE PARTICIPANT TO PURCHASE TRIP CANCELLATION INSURANCE.

3.1 CANCELLATION & REFUND (SAIL CUBA AND CRUISE CUBA) (GROUND COSTS ONLY)

IC reserves the right, in its sole discretion, to reject an individual at any time prior to departure, or to cancel the IC PROGRAM in which a PARTICIPANT is scheduled to participate. In the unlikely event of such a cancellation by IC, or if a PARTICIPANT has been rejected, the total amount paid to IC will be refunded, unless the cancellation is due to non-payment of the PROGRAM fee by the PROGRAM fee’s due date or is due to governmental action beyond IC’s control, in which case the amount refunded will be reduced to the extent IC has incurred expenses in organizing the PROGRAM. Other than such a refund, IC will not be responsible to a PARTICIPANT for any other refund, costs, interest, liability or damages of any kind. 

If PARTICIPANT cancels for any reason, he or she must notify IC in writing. The cancellation will be effective upon IC’s receipt of the written notification at its office in New Rochelle, New York. IC incurs substantial administrative and planning costs prior to the departure of PARTICIPANT. Therefore, regrettably, if PARTICIPANT cancels his or her participation in the PROGRAM, funds paid by PARTICIPANT to IC can be refunded only as set forth below.

If the cancellation is effective:

  • 61 days or more prior to the scheduled start date, the Fee, not including the $650 non-refundable amount of the deposit and any applicable airline cancellation penalties, will be refunded; 
  • 60 to 45 days prior to the scheduled start date, 50% of the Fee will be retained, and the balance, not including the $650 non-refundable amount of the deposit and any applicable airline cancelation penalties, will be refunded;
  • 44 to 31 days prior to the scheduled start date, 75% of the Fee will be retained, and the balance, not including the $650 non-refundable amount of the deposit and any applicable airline cancelation penalties, will be refunded;
  • 30 or fewer days prior to the scheduled start date, none of the Fee will be refunded.
No refunds will be made for unused portions of the PROGRAM for any reason.
The PARTICIPANT is solely responsible for any airfare or other travel fees, charges, expenses or penalties that might result from any cancellation of or change in the PARTICIPANT’s PROGRAM, whether the PARTICIPANT cancels the PROGRAM or it is cancelled or altered by IC.
It is very important that a PARTICIPANT understands the cancellation policy. If it is not clear, the PARTICIPANT should ask for clarification. IC cannot make exceptions to this cancellation policy for any reason, including medical emergencies. Travel Medical and Emergency Medical Evacuation insurance is automatically included in the PROGRAM fee.  IC STRONGLY URGES THE PARTICIPANT TO PURCHASE ADDITIONAL TRIP CANCELLATION INSURANCE.

4. CHANGES TO REGISTRATION

Changes to type of PROGRAM or start date by participant are considered a cancellation and are subject to the Cancellation and Refund policy found herein.   Participant changes may be subject to additional airline or hotel fees should the original rates no longer be available for your revised travel dates. Revisions to air tickets are subject to the airline fare rules, change fees, and cancellation policies. Air prices may vary depending on the day of travel, gateway city, routing, and airline class of service booked, which is determined by seat availability. 

5. PASSPORTS & U.S. AND CUBAN VISAS

The PARTICIPANT is required to have a passport valid for six months after the return from their IC PROGRAM.  PARTICIPANTS holding a passport from a foreign country, green card, U.S. visa, or special-use passport are solely responsible for understanding the limitations imposed on their passport, green card, U.S. visa, or special-use passport regarding re-entry back into the United States. IC cannot be held liable for a PARTICIPANT who is refused service by any air carrier or entry into Cuba because of a restricted U.S. visa or Passport or denial of a visa by the Cuban government.  In the event the PARTICIPANT is refused entry to Cuba because of Visa or Passport issues or denial of a visa by the Cuban government, applicable cancellation penalties apply.

PARTICIPANT is responsible for having on his or her person proper documentation to enter Cuba as well as to re-enter the United States, and proper documentation to travel via a third country (if applicable) to Cuba.

6. CUBAN-BORN PARTICIPANTS

PARTICIPANT acknowledges that the Cuban Government imposes different requirements for Cuban-born persons traveling to Cuba than others, and that such a person obtaining a Cuban visa, if needed, can take a minimum of 8 to 12 weeks.  IC suggests that all Cuban-born persons wishing to participate in the Program contact Insight Cuba directly for more information.  IC is not responsible for any information it provides to participants in this regard, or for any delay or denial in the issuance of a Cuban visa, if required.

7. CHANGES TO PROGRAMS

We endeavor to operate the PROGRAM as outlined herein. However, circumstances beyond our control may require an adjustment to the PROGRAM or its inclusions. We strive to avoid such changes, but must reserve the right to make such modifications. If a PARTICIPANT cancels his or her participation in the PROGRAM because of a PROGRAM change, normal cancellation penalties will apply. 

We must reserve the right to substitute hotels if necessary. 

8. TRAVELERS REQUIRING SPECIAL ASSISTANCE

PARTICIPANT must report any disability requiring special attention at the time a reservation is requested. IC will make reasonable attempts to accommodate the special needs of such PARTICIPANT, but does not guarantee this, and is not responsible for any denial of services by airline charter companies, Cuban carriers, hotels, and other independent suppliers. IC regrets that it cannot provide individual assistance to a PARTICIPANT for walking, dining, getting on and off motor coaches, ships and other transportation vehicles, or assist with other personal needs. PARTICIPANTS who need such assistance must be accompanied by a qualified companion who is also a PARTICIPANT in the PROGRAM.  

9. AGE POLICY

Due to the educational and cultural nature of our people-to-people exchanges, participants on insightCuba tours should be at least 12 years-old. Exceptions may be made on a case-by-case basis.